1. Introduction
Eracom Technologies Pvt Ltd ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, advertisements, software demos, and communication channels.
2. Information We Collect
We may collect the following information when you:
- Fill out a website form
- Submit a Facebook / Instagram Lead Form
- Request a software demo
- Contact us via WhatsApp, phone, or email
- Enquire about our services
Information collected may include:
- Full Name
- Mobile / WhatsApp Number
- Email Address
- Company / Business Name
- Website
- Business details or requirements
- Any other information voluntarily shared
3. How We Use Your Information
We use the information collected to:
- Provide software demos
- Share pricing, proposals, and service details
- Respond to inquiries
- Deliver CRM, AI, Blockchain, and custom software solutions
- Provide technical support
- Improve our services
- Send service-related communication
We do not sell, rent, or trade your personal information to third parties.
4. Data Deletion Instructions (Meta Compliance)
In accordance with Meta's platform terms, users have the right to request the deletion of their data. If you wish to delete your activities or personal data associated with our WhatsApp Automation app, you can do so by following these steps:
- Email Request: Send an email to [email protected].
- Subject Line: Use the subject "Data Deletion Request - WhatsApp Automation".
- Details: Provide the email address or WhatsApp number used with our service.
- Processing: We will verify the request and permanently delete your data from our servers within 30 days. You will receive a confirmation email once the deletion is complete.
5. Communication & Consent
By submitting your information through our website, lead forms, or advertisements, you consent to be contacted by Eracom Technologies Pvt Ltd via:
- Phone call
Communication will be limited to business communication related to our services, demos, proposals, and support. You may opt out of communication at any time by contacting us.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Services
We may use third-party tools and platforms including but not limited to:
- Meta (Facebook & Instagram)
- WhatsApp Business / WhatsApp API
- Hosting providers
- Cloud service providers
- CRM and automation tools
These platforms may process your data in accordance with their own privacy policies.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Maintain business and legal records
- Fulfil contractual obligations
9. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
To exercise your rights, contact us using the details below.
10. Contact Information
If you have any questions regarding data privacy or this Privacy Policy, please contact us at:
Eracom Technologies Pvt Ltd
Website: https://eracom.in
Email: [email protected]